Frequently Asked Questions

What is Friends of BNSF?


Friends of BNSF is a way for people who are interested in BNSF Railway Company to show their support and gain access to exclusive content offerings about our railroad. You'll find information about our company's people, operations, role in the economy and history. Much of the content posted here will not be available on our main website http://www.bnsf.com or anywhere else.


 


What can I do on the site?


The website will be updated on an ongoing basis with new articles, photos and videos including current news about the company and fascinating materials from our historic archives. You can set up email alerts or subscribe to an RSS feed to keep track of updates to the site. There's also a collection of free downloadables for your enjoyment: wallpaper, ring tones and a PC screensaver. We will be adding to the site's content and features over time.


 


Who should join?


This website is meant for several groups of people: residents of communities where we operate, community and business leaders, retirees of BNSF or its predecessor companies, current employees and their family members, railfans, and freight rail advocates. Anyone who has an interest in BNSF Railway, who wants to know more about the importance of freight rail transportation, or who just loves trains is welcome to join. 


 


What does it cost to join?


Nothing! Membership in Friends of BNSF is free.


 


What personal information do you want from me and what will you do with it?


If you choose to register, we will ask you for your contact information. Your email address and zip code are required so that we know in which area you live and how to contact you if needed. BNSF would like to be able to contact you from time to time to inform you of ongoing issues that are important to the rail industry and this nation's economy and infrastructure. By joining Friends of BNSF, you agree to let us do that. You can choose to end your membership at any time and we will remove your contact information from our database.

BNSF will not share your personal information with anyone outside the company without your permission.
 


How do I join?


We're glad you're going to join us! Just click here.


 


How does registration work?


After you fill out the registration form, we will send you an email containing two ways to complete the registration process:


1. You can use the password provided in the email to log in.


Or


2. You can click the link provided to enter the site. This link will only let you into the site once, and you will need to immediately assign yourself a password so you can log in again later.


Once you are in the site, you can change your password or other information in your profile by going to the Your Account link in the upper right section of the page. On the next screen, click the Edit button. This will take you to a form you can use to update your profile.




I filled out the registration form, but never got the verification email. Why did this happen and what do I do?


We're sorry for the inconvenience!


If you are an Earthlink user, please note that due to the volume of registrations, we are unable to respond to Earthlink's email approval request and fill out the form. Please make sure that noreply@friendsofbnsf.com is on your approved senders list before you register.


If you are not an Earthlink user, it is possible that your email provider has mistaken the message for junk mail and blocked the email. This may result in the message going into your junk mail folder, or you may not receive the message at all. If you don't get the message, please email communitymanager@bnsf.com and include the username you were trying to register. We'll get you into the site.


We do not recommend registering with an email address from these providers. You will most likely not receive the verification email:



  • AT&T

  • BellSouth

  • SBC Global

  • Southwestern Bell

We are working with these providers to ensure that the communications you have requested get through to you. In the meantime, you might want to notify your email provider that you would like to receive emails from the address noreply@friendsofbnsf.com.


 


How can I contact Friends of BNSF?


Please write us at communitymanager@bnsf.com.